IT Infrastructure Operations and Modernization
We ensure uninterrupted business operations through network management, 24/7 service desk support, data center operations, audio-visual solutions, telecom management, and precise asset control. This guarantees efficiency, business continuity, and enhanced productivity.
Data Center Management
DTI manages Data Center services and facilities ensuring critical applications and systems are operational 24X7. We analyze server compute, storage, networking, cabling, UPS, and HVAC. We manage recovery time objective (RTO), and recovery point objective (RPO) time required Disaster Recovery. Our team provides high-availability business continuity of operations.
DevSecOps
Our DevSecOps experts of developers, software testers, business analysts, software documentation specialists, IT specialists, IT support and graphic and UI designers ensure applications comply with security standards while supporting customer functional needs.
Telecommunications
DTI manages office desk phone service and mobile phone service from multiple vendors. We work with local Carriers to provide phone service to the building demarcation point and extend to every end user. Our team integrates audio and video services with existing phone systems and manages provisioning and refresh. DTI manages mobile smart phone configuration, application security compliance, and identifies the optimal dial plans for our customers. We engage Carriers to quickly resolve service issues.
Logistics/Asset Management
DTI manages the planning, dispensation, control, operation, maintenance, renewal, and disposal of organizational assets including IT hardware and software licenses. We improve service delivery and minimize costs and risks. Our robust meticulous asset lifecycle management tools and processes ensure our customers are operating at peak efficiency. We manage relationships and coordinate details with manufacturers, shipping distributors, warehouse staff, building facility engineers, cyber security, physical security, IT staff, procurement staff, and end users for effective tracking and management of assets.
Audio Visual Support
DTI designs, installs, and operates audio and video solutions used for improved communication and collaboration. Our services support enhanced presentations, cost savings, brand promotion, event management, and emergency response. Our audio visual experts integrate the right technology, digital media, and scheduling systems for high quality productivity. We implement and operate full conference room systems and monitor the health of audio visual systems for reliable service when and where you need it.
Service Desk Support
DTI provides 24X7 Information Technology Service Management (ITSM) end-to-end delivery of IT services to customers. We provide all the processes and activities to design, create, deliver, and support IT services. Our team works in partnership day-to-day interacting with all staff at an enterprise level. We manage end user devices and business-critical software applications. Our core processes leverage the ITIL framework including:
- Service request management
- Knowledge management
- IT asset management
- Incident management
- Problem management
- Change management
Network Infrastructure
DTI manages 24X7 operation and maintenance of enterprise IT infrastructure which is critical to business continuity for our customers. Our experts manage the architectural design of operating systems, network hardware, firmware, mainframe, security appliances and software supporting IT-enabled operations. We lead Customer relationship management (CRM), enterprise resource planning (ERP), Change Advisory Boards, Technical Review Boards, productivity and data management applications.